Rules stay in the system
Discounts, exceptions, tax relationships and approvals should not depend on who has worked there the longest.
Metrify keeps the rules, relationships and consequences of an operation together so selling, collecting, moving inventory or approving does not become a chain of questions.
The customer asks. Sales can answer.
Pricing, customer, credit, approvals, history and inventory appear inside the flow where the sale happens.

The idea behind everything
Discounts, exceptions, tax relationships and approvals should not depend on who has worked there the longest.
When something goes differently than expected, the operation keeps enough context to understand what happened and keep working.
Bring the spreadsheet, exception or process that still depends on calls, memory or repeated data entry. Start there.